If the biometric machine successfully matched your thumb but the transaction failed to give cash, the issue is almost always a temporary system error during peak loads under the Benazir Income Support Programme rollout.

Follow the steps below to protect your payment and get it released quickly.

1) Immediate On-the-Spot Actions (Do These First)

Do not leave without proof

• Demand a “Transaction Failure” receipt from the retailer or ATM.
• This receipt is critical. Without it, the system may assume you were paid.

Check your balance right away

• Send your CNIC to 8171 or check 8171.bisp.gov.pk.

How to read the result

• Released (رقم جاری کر دی گئی ہے): Your money is safe. Try another ATM.
• Paid (رقم وصول کر لی گئی ہے): Cash did not reach you but the system thinks it did. File a complaint immediately.

2) Why This Happens (So You Don’t Panic)

Bank server timeout

• Biometric verification succeeded, but the bank server (HBL/Bank Alfalah) timed out before sending the cash command.

Hidden account block (Error 933)

• Thumb can match, yet a payment stop flag exists due to an overdue Dynamic Survey.

Retailer misconduct

• Rare, but real. Some retailers claim “failed” after a successful payout. Receipts prevent this.

3) Step-by-Step Resolution (February 2026)

Step	What to Do	Where
1	Wait 24 hours	Auto-reversal often restores balance
2	Try a biometric ATM	HBL / Bank Alfalah (BISP/Ehsaas option)
3	Call helpline	0800-26477 (ask for transaction reset)
4	File non-receipt	BISP Tehsil Office (if status shows “Paid”)

ATM tip: Use ATMs first. They’re more reliable than handheld retailer devices.

4) If Biometrics Keep Failing Afterward

If you see repeated failures after a matched thumb:

• Visit NADRA for a biometric refresh.
• New 2026 option: Facial Verification. NADRA can issue a face-match certificate. Take it to the BISP office to collect payment without thumbprints.

Holiday & Timing Advisory

• Thu, Feb 5: National Holiday (Kashmir Day) – offices & banks closed
• Punjab: Feb 6–7 (Basant) – offices closed
• Best day to resolve: Monday, Feb 9, 2026

Biometric ATMs may still work during holidays, but complaints and resets resume on Feb 9.

Pro Tips to Avoid Repeat Issues

• Always collect the receipt (success or failure).
• Prefer ATMs over retailers during peak days.
• If your survey is old, book the Dynamic Survey early to prevent hidden blocks.
• Never pay commissions. All BISP services are free.

Searches Covered Naturally

• BISP payments temporary halt
• BISP 8171 payment suspended
• BISP thumb verification update
• BISP Phase 2 payments children stipend
• BISP double payment requirements
• BISP finger verification NADRA
• BISP Dynamic Survey payments