If the 8171 web portal shows your Rs. 13,500 payment as released but ATMs or retailers refuse to pay, this is almost always a technical protection block, not a cancellation.

As of February 2026, this issue is affecting thousands of beneficiaries under the Benazir Income Support Programme during the current payment phase.

Below is the complete, verified fix.

1. Dynamic Survey Lock (Most Common Reason)

BISP now strictly enforces a Dynamic Survey every 3 years.

What’s happening

Your payment is:

• Released to your CNIC
• But frozen at bank level until household data is updated

How to fix it

• Visit your nearest BISP Tehsil Registration Office
• Bring:
  • Original CNIC
  • Children’s B-Forms (if enrolled in Taleemi Wazaif)

Result

Once the Dynamic Survey is completed, the block usually clears within 48–72 hours, and the ATM starts dispensing cash.

2. Biometric Verification Failure (Fingerprint Issue)

If the ATM or retailer shows:

• Verification Failed
• Fingerprints Not Matched

your money stays in the system but cannot be withdrawn.

Solution A: Fingerprint Update

Visit a NADRA center and refresh your fingerprint data.

Solution B: Facial Verification (New in 2026)

If fingerprints keep failing:

• Visit your BISP Tehsil Office
• Request facial recognition verification
• In some cases, family-member nomination is also allowed

This method bypasses fingerprints entirely.

3. Error 933 or PMT Score Review

If the portal shows Error 933, your account is under security or eligibility review.

Why this happens

The system detects changes such as:

• New SIM registration
• Bank account activity
• Utility bills crossing limits

How to fix it

• Visit BISP office
• Request Manual Re-assessment
• Bring latest utility bills to prove financial hardship

Until this review clears, payment remains locked.

4. ATM Server Delay (HBL / Bank Alfalah)

Sometimes the 8171 portal updates before local ATM servers.

What to do

• Wait 24–48 hours after status shows Released
• Try again early morning

Correct withdrawal method

• Use HBL or Bank Alfalah biometric ATM
• Select “BISP” or “Urdu”
• Enter CNIC
• Verify with thumbprint

Do not use a debit card unless you were officially issued a Sahulat Account card.

Official Action Plan (Quick Reference)

Step	Action	When
1	Check portal for Survey / Error 933	Immediately
2	Visit BISP office if survey needed	From Feb 9
3	Facial verification if biometrics fail	Mon–Fri
4	Call BISP helpline 0800-26477	9 AM – 4 PM

Holiday Reminder (Important)

• Thursday, Feb 5: Kashmir Day – offices & banks closed
• Punjab: Likely closure on Feb 6–7 (Basant)

👉 Plan visits for Monday, February 9
👉 Biometric ATMs remain open during holidays

Popular Searches Covered Naturally

• BISP online check balance
• BISP 8171 biometric payment system
• BISP payment visible on portal but not withdrawable
• 8171 web portal 13500 payment status
• BISP 8171 result check online by CNIC
• 8171 check online CNIC login

Write a BISP slip download by CNIC guide