If the 8171 portal or SMS confirms that your Rs. 13,500 payment has been released but you cannot withdraw it from an ATM or retailer, this usually means your payment is technically blocked, not cancelled.

As of February 4, 2026, these are the exact reasons and verified solutions.

1. Dynamic Survey Block (Most Common Issue)

This is the number one reason payments appear but remain frozen.

What’s happening
Under the Benazir Income Support Programme, every family must update its NSER data every 3 years.
If your data is old, the system releases the money to your CNIC but blocks it at the bank level.

How to fix it

• Visit your nearest BISP Tehsil Office
• Carry:
  • Original CNIC
  • Children’s B-Forms (for Taleemi Wazaif)
• Request NSER Dynamic Survey update

Processing time
Once completed, payments are usually unblocked within 48 to 72 hours.

2. Biometric Failure (Fingerprint Not Matching)

If the ATM or retailer shows:

• Verification Failed
• Fingerprints not matched

your payment stays in the system but cannot be withdrawn.

New 2026 Solution: Facial Verification

As of January 20, 2026, NADRA has introduced Facial Recognition Certificates for beneficiaries with worn fingerprints.

How to fix it

1. Visit a NADRA Registration Center
2. Request a Facial Verification Certificate
3. Fee: Rs. 20
4. Take the certificate to:
   • BISP Tehsil Office or
   • Official BISP Campsite

Your payment will then be processed through facial verification instead of fingerprints.

3. Retailer Deception and Illegal Deductions

Some retailers falsely claim:

• “Payment not received”
• “System down”

This is often done to delay payment or demand a commission.

How to stay safe

• Never give your thumbprint without a receipt
• Always demand a system-generated slip
• If refused, leave immediately

Best alternative
Use biometric ATMs instead of shops:

• HBL ATMs: Punjab, Sindh, Balochistan
• Bank Alfalah ATMs: KP, AJK, Gilgit-Baltistan

ATMs are safer and deduction-free.

4. Regional Batch System (Phase-Wise Cash Release)

Even if 8171 says Released, some districts receive cash in daily batches to avoid server overload.

Affected areas can include:

• Lahore
• Hafizabad
• Nowshera Virkan
• Kashmore

What to do

• Wait 24 hours
• Try again early morning (around 9:00 AM) when daily cash limits refresh

This issue usually resolves on its own.

Official Complaint Channels (Guaranteed Action)

If your payment remains stuck, use only official routes:

BISP Helpline

📞 0800-26477
Explain that 8171 shows payment released but withdrawal is blocked.

Mohtasib Complaint Portal

File an online complaint at:
Federal Ombudsman Secretariat

Mention:

• CNIC
• Bank/retailer refusal
• Biometric or technical block

BISP Tehsil Office

Visit the Complaint Desk and ask them to check your:

• Single Party Verification (SPV) status

They are required to verify this on the spot.

Important Holiday Reminder

• Thursday, February 5, 2026: National Holiday (Kashmir Day)
  → Banks and BISP offices closed
• Punjab: Many offices closed Feb 6–7 due to Basant

Best day to visit:
👉 Monday, February 9, 2026 for a guaranteed response.

Search Queries Covered Naturally

• BISP payment shown but not received how to fix it 2026
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• Benazir Taleemi payment B-Form update
• Online registration BISP 2026